Aviation and Mass Transit Solutions

Transforming the Passenger Journey

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Challenges to the Customer Experience

In today’s fast-paced travel environment, passengers expect speed, convenience, and a seamless journey from check-in to boarding.

Self-service kiosks empower airports and airlines to meet these demands - offering greater convenience, extended service hours, and efficient passenger management, all while enhancing security and unlocking modern, frictionless travel experiences.

Rapidly changing customer needs | Greater Convenience | Longer operating hours | Modern seamless customer journeys

Airport passenger management | Self Service | Security and efficiency

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imageHOLDERS Aviation and Mass Transit Solutions

Benefits of Passenger Self-Service in Aviation

Improving airport capacity through process efficiency

Leveraging biometrics to reduce

queuing

Save time for both passengers and airlines

Give the customer a

better experience

Reduce operating

costs

More efficient

and safer

Increase up-sell

capacity

Better integration across

airport systems

Reasons to Prioritise Airport Self-Service

Passenger check-in | Automated bag drop | 2-Step customer journeys | Automated passport and security

Flexible gate handling | Wayfinding | Upselling shopping revenues

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imageHOLDERS Aviaton Range

As the aviation sector continues to evolve, digital innovation is redefining the passenger experience. With a focus on user-centric design, the imageHOLDERS Aviation Range is purpose-built to meet the ever-changing needs of both travellers and airports—delivering solutions that are intuitive, efficient, and future-ready.

Multiple user journeys in one solution

Portable Digital Solutions

Range of models to fit your environmental

Full range to suit your requirements

Extensive Ecosystem of Software

Kiosk Management System

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Our aviation kiosks are already delivering measurable results for leading global airlines

helping them streamline operations and enhance the passenger experience.

“We’ve been working with imageHOLDERS for a number of years now to give our customers the ability to pre-register and shorten their stay with us. Since then we have also been able to improve our internal handling times and simplify the process. Based on this experience, we plan to roll out more kiosks in other departments soon.”

Yannik Kilb

Application Manager, Lufthansa

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Providing Portable Solutions

Listening to the Needs of Airports

Our flexible modular architecture delivers a complete range of kiosk housings in various sizes, colours, and configurations. Fully hardware- and software-agnostic, our digital solutions can be quickly adapted to integrate seamlessly with any existing systems—ensuring they meet the specific operational and aesthetic needs of every airport. Designed with portability in mind, these kiosks can be easily relocated or reconfigured to support changing passenger flows and operational requirements.

United GTM Solution Hero Image Concepts.1-3

Check-in & Boarding

Intuitive, secure self-service kiosks that integrate seamlessly with our cloud-based platform

Faster Processing

Optimised passenger flow through smart automation and real-time data insights

Accessibility for every Traveller

Inclusive design with features that cater to passengers with reduced mobility and diverse needs

Future-proofed Technology

Scalable solutions that grow with airport demands and evolving passenger expectations

Accessibility by design

is part of our Core Purpose

Our designs go beyond mandatory accessibility compliance. We work directly with the Royal National Institute for the Blind to develop truly accessible solutions for all. We give considerable thought as to how to not only meet the collective requirements but to also deliver an intuitive and accessible customer journey

Empowering Every User

At imageHOLDERS, inclusivity is at the core of our kiosk design. Our kiosks are designed with features such as adjustable heights, intuitive touchscreens, tactile feedback, and accessible user interfaces that exceed the latest accessibility standards. We integrate assistive technologies like voice guidance, braille, and visual contrast adjustments, ensuring every customer can navigate and interact with ease.

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