QSR & Hospitality Solutions

Enabling the Customer Journey with Modular, Digital and Innovative Self-Service Solutions

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Top 5 Challenges facing QSR's

The Quick Service Restaurant (QSR) industry faces a number of challenges, including rising costs, labor shortages, evolving customer expectations, regulatory compliance, and increasing competition

Rising Costs

The cost of labor, food ingredients, and other operational expenses are increasing, squeezing profit margins and making it harder for QSRs to stay competitive.

Labor Shortages and High Turnover

Finding and retaining qualified staff, especially in the fast-paced QSR environment, is a major challenge.

Evolving Customer Expectations

Customers are demanding more from QSRs, such as healthier options, customisable meals, and more personalized experiences.

Regulatory Compliance

Navigating the complex landscape of health and safety regulations, labor laws, and other industry-specific requirements can be challenging.

Increasing Competition

The Quick Service Restaurant market is saturated, and competition for customers is fierce.

QSR Solutions

imageHOLDERS QSR Solutions

9 Benefits of Digital Self-Service Kiosks

Faster service and shorter wait times

Reduce queues and serve more customers in less time with streamlined, efficient ordering.

Improved order accuracy and reduced long lines

Minimize errors and keep lines moving by letting customers take control of their own orders.

Reduced labor costs

Lower staffing needs by automating routine tasks, freeing up your team for higher-value roles.

Increased Revenue through more Upselling Opportunity

Boost average order value with smart upselling and a seamless self-service experience.

Enhanced customer control and satisfaction

Empower customers to order at their own pace, leading to a more personalized and satisfying experience.

Data collection, insights, and checkout optimization

Unlock valuable customer data to refine operations, personalize experiences, and optimize the checkout journey.

Streamlined workflow for staff

Simplify back-of-house operations by reducing manual input and allowing staff to focus on fulfillment and service quality.

Better Inventory and Sales Management

Simplify back-of-house operations by reducing manual input and allowing staff to focus on fulfillment and service quality.

Increased Accessibility

Ensure inclusive service by offering user-friendly interfaces designed to accommodate all customers, regardless of ability.

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Scalable Modular Solution Family

Digital transformation represents a fundamental shift in how QSRs operate and engage with their customers. Self-service kiosks enable customers to place orders themselves, reducing the need for staff assistance and improving order accuracy. It enables your quick-service restaurant to unlock additional efficiencies.

Multiple user journeys in one solution

Portable Digital Solutions

Range of models to fit your environmental

Full range to suit your requirements

Extensive Ecosystem of Software

Kiosk Management System

A Stylish, Seamless Solution for Fast-Casual Dining

Crepeaffaire shares how imageHOLDERS kiosks simplified ordering, supported staff, and elevated the customer experience.

“The kiosks were easy to install, and staff are finding them simple to use. The ordering process was simple, and imageHOLDERS were incredibly helpful. The kiosks are a stylish addition to Crepeaffaire, and we look forward to continuing our work with imageHOLDERS.”

Catalina Gomez

Central Operations Manager, Crepeaffaire LTD

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Customisable, Modular, Future Proof Design

reducing total cost of ownership and ready to integrate into your system

ImageHOLDERS QSR Solutions are designed so that components can be easily replaced or changed quickly with the minimum of training. This drastically reduces the time to service, maintain and repair thus reducing the total cost of ownership. The solutions are also designed so that components can be changed, added or upgraded so that when technology moves forward you don’t get left behind. ImageHOLDERS range of QSR solutions can also be combined to increase capability and functionality according to the specific requirements of each quick service restaurant.

Versatility

Versatile mount options allow restaurants to target high-traffic areas for ease and efficiency of use

Interaction

24" touchscreen for easy menu access and promotional usage, upselling and increasing ROI.

Indication

Programmable LEDs to suit your user requirements. (Printer roll and customer help alerts)

Personalisation

Possibility to brand the bezel and base mounts. Choice of finish and colours to suit company brand guidelines.

Accessibility by design

is part of our Core Purpose

Our designs go beyond mandatory accessibility compliance. We work directly with the Royal National Institute for the Blind to develop truly accessible solutions for all. We give considerable thought as to how to not only meet the collective requirements but to also deliver an intuitive and accessible customer journey

Empowering Every User

At imageHOLDERS, inclusivity is at the core of our kiosk design. Our kiosks are designed with features such as adjustable heights, intuitive touchscreens, tactile feedback, and accessible user interfaces that exceed the latest accessibility standards. We integrate assistive technologies like voice guidance, braille, and visual contrast adjustments, ensuring every customer can navigate and interact with ease.

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