Retail Solutions

Enabling the Customer Journey with Modular, Digital and Innovative Self-Service Solutions

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Top 5 Challenges facing Retail sector are

The Retail Sector faces a number of challenges, including rising costs, labor shortages, evolving customer expectations,

regulatory compliance, and increasing competition

Rising Operational Costs

Increased expenses for staffing, energy, logistics, and technology investment are squeezing profit margins.

Shifting Consumer Expectations

Shoppers now expect a seamless, personalised, and omnichannel experience, making it harder for retailers to keep pace with rapidly evolving demands.

Supply Chain Disruptions

Ongoing issues with global logistics, raw material availability, and unpredictable demand patterns can lead to delays, stockouts, and overstocking.

Labour Shortages

Recruiting and retaining skilled retail staff is increasingly difficult, impacting service quality and operational efficiency.

Technology Integration & Cybersecurity

While digital transformation is essential, integrating new systems across online and offline channels—and keeping them secure—remains a complex and costly challenge.

Retail and Visitor Management Solutions

Self-service solutions in retail, offer a range of benefits

for both retailers and customers

Enhanced Customer Experience

Faster service: Customers can check out, order, or find products quickly without waiting in line.
Personalization: Digital platforms can offer tailored promotions, recommendations, and loyalty rewards.
24/7 access: Kiosks or apps allow shopping or order placement outside normal store hours.

Increased Operational Efficiency

Reduced staff burden: Employees can focus on higher-value tasks instead of routine transactions.
Streamlined processes: Inventory, payments, and returns can be automated, reducing errors.
Scalable solutions: Retailers can deploy digital solutions across multiple locations without significantly increasing staff.

Cost Savings

Lower labor costs: Automation reduces the need for additional staff.
Reduced physical footprint: Digital solutions can replace some physical counters or stores.
Fewer errors: Automated processes reduce costly mistakes in orders or payment

Higher Sales and Upselling Opportunities

Targeted promotions: On-screen suggestions or add-ons can increase average order value.
Cross-selling: Interactive displays can show complementary products.
Reduced abandoned purchases: Customers are less likely to leave without completing a transaction.

Enhanced customer control and satisfaction

Empower customers to order at their own pace, leading to a more personalized and satisfying experience.

Data Collection & Insights

Customer behavior tracking: Understand shopping patterns, preferences, and dwell times.
Inventory management: Real-time sales data improves stock control and demand forecasting.
Marketing optimization: Use insights to refine campaigns and product placement

Competitive Advantage

Modern brand image: Shows that the retailer is innovative and tech-forward.
Adaptability: Quick updates to menus, promotions, or service options without physical changes.
Customer loyalty: A smoother, faster experience encourages repeat visits

Accessibility & Inclusivity

Support for all customers: Features like voice commands, adjustable screens, and simplified interfaces help people with disabilities.
Multilingual options: Digital interfaces can cater to diverse customer bases.

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Scalable Modular Solution Family

Digital transformation is reshaping how retailers operate and engage with their customers. Self-service kiosks allow shoppers to browse products, check prices, place orders, and complete transactions independently, reducing the need for staff assistance and improving order accuracy. This enables retailers to streamline operations, enhance the customer experience, and unlock new efficiencies across their stores.

Multiple user journeys in one solution

Portable Digital Solutions

Range of models to fit your environmental

Full range to suit your requirements

Extensive Ecosystem of Software

Kiosk Management System

A Stylish, Seamless Solution for Paddy Power

to enhance their customer engagement

“imageHOLDERS manufacturing lead times were much better than most traditional fixture vendors.

This allowed us to innovate and respond quickly to new technology demanded by and developed for customers.

They provided many option on how to swap things out in the future as well."

Christie Jarrel

NORDSTROM

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Scalable Modular Solution Family

reducing total cost of ownership and ready to integrate into your system

ImageHOLDERS Retail and VM Solutions are designed so that components can be easily replaced or changed quickly with the minimum of training. This drastically reduces the time to service, maintain and repair thus reducing the total cost of ownership. The solutions are also designed so that components can be changed, added or upgraded so that when technology moves forward you don’t get left behind. ImageHOLDERS range of Retail solutions can also be combined to increase capability and functionality according to the specific retail and shopping environment.

Versatility

Versatile mount options allow restaurants to target high-traffic areas for ease and efficiency of use

Interaction

24" touchscreen for easy menu access and promotional usage, upselling and increasing ROI.

Indication

Programmable LEDs to suit your user requirements. (Printer roll and customer help alerts)

Personalisation

Possibility to brand the bezel and base mounts. Choice of finish and colours to suit company brand guidelines.

Accessibility by design

is part of our Core Purpose

Our designs go beyond mandatory accessibility compliance. We work directly with the Royal National Institute for the Blind to develop truly accessible solutions for all. We give considerable thought as to how to not only meet the collective requirements but to also deliver an intuitive and accessible customer journey

Empowering Every User

At imageHOLDERS, inclusivity is at the core of our kiosk design. Our kiosks are designed with features such as adjustable heights, intuitive touchscreens, tactile feedback, and accessible user interfaces that exceed the latest accessibility standards. We integrate assistive technologies like voice guidance, braille, and visual contrast adjustments, ensuring every customer can navigate and interact with ease.

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